Why is my payment not going through?
Payment and PricingAt checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.
Also, please ensure that your credit card is not restricted to making international purchases. Luxy Hair is a Canadian based company.
You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at [email protected] with your set preference (color/weight/length) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and process it manually.
Kindly note, our online checkout system does not allow for payments to be split on two cards.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
