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Frequently Asked Questions

  • How do I choose the right Luxy Hair set?

    We're here to help you choose your ideal Luxy Hair set! Here we answer some most frequently asked questions about how to choose the right weight of Luxy Hair extensions.

    What exactly is offered in each set, and what is the difference between the three options?

    All Luxy Hair extensions are sold in a full head set and are made of the same high quality grade 100% remy human hair. The only difference between each set is the weight. The higher the grams, the more hair that is attached to each weft. The individual strands themselves will remain consistent in thickness.

    The following pieces will be included in each set:

    • Our 120g set has a total of 9 pieces: 1 x 8” weft, 2 x 6” wefts, 2 x 4”wefts, 4 x 1” wefts
    • Our 160g set has a total of 10 pieces: 10: 1 x 8” weft, 1 x 7" weft, 2 x 6” wefts, 2 x 4”wefts, 4 x 1” wefts
    • Our 220g set has a total of 10 pieces: 10: 1 x 8” weft, 1 x 7" weft, 2 x 6” wefts, 2 x 4”wefts, 4 x 1” wefts

    I’m not sure which grams is best for me - how do I choose between the 120g, 160g, and 220g set?

    When choosing your ideal Luxy weight, it's important to opt for a set that best matches your hair type.

    Our 120 gram set is specifically designed for those with a fine hair type and is great for adding length and some natural volume to your hair. This set comes with one less weft than our 160g and 220g sets.

    Our 160 gram set is our most popular set and is ideal for those with a medium-thick hair type. Often times, it can also often be worn if you have finer hair and are looking to add more volume.

    Our 220 gram set is our heaviest set and is catered for those who already have thick hair and are looking for that extra voluminous look.

     

    How to pick the right hair extensions

    The reason why it's so important to opt for a set that best matches your hair type is because it will help you achieve the most natural blend. For example, even if you have thick hair and don’t want to add any more volume, we still recommend to go for our 220g set because if you opt for a lighter weight, it may result in the extensions appearing “stringy” or unnatural in your hair. Alternatively, if you have thin hair but want to add a lot more volume, we recommend to go for our 120g or 160g set, otherwise opting for our 220g set may be too heavy for your hair, which can cause discomfort.

    I have short hair. Which set should I pick?

    For best results, we recommend that your hair be at least 6-7 inches in length (that’s around shoulder length). It is ideal to go for a heavier set when blending Luxies with short hair, to ensure that there is enough hair on each weft to work with and create a seamless blend. If you have fine hair, we recommend to go for the 160g set, otherwise, for medium to thick hair types, the 220g should be ideal.

    To learn how to blend in Luxies with short hair, check out this blog post.

    What lengths do you offer?

    All Luxy Hair extensions are offered in a standard 20 inch length.

    If you are looking for a shorter length, you’re always welcome to have your Luxies cut or trimmed shorter by an experienced hair stylist since they are made of 100% remy human hair. If you decide to get them cut, we recommend having them already clipped into your hair during the haircut. I would also recommend coming up with a numbering system for the wefts, so that you know exactly where each weft is supposed to be clipped in for the future uses.

    Alternatively, we do offer a limited edition 24 inch collection, which can be viewed here. Kindly note that most shades in this collection have now completely sold out and will no longer be re-stocked. If you do not see your ideal Luxy match, you’re welcome to opt for the next lightest option available and to have your Luxies custom-dyed a darker color by an experienced colorist. For some tips on how to color your Luxies, please click here.

    Do you offer curly or wavy hair extensions?

    No, we do not offer pre-curled/waved hair extensions at this time.

    Because Luxy Hair extensions are of Chinese origin, they naturally come straight. Since they are made of 100% remy human hair, however, they can be styled to curls or waves using hot tools to match your own hair’s texture. Please click here to read more about using heat styling tools on your extensions.

  • How long does shipping take?

    Shipping times will vary depending on your location:

    • U.S. orders will take 3-5 business days to deliver
    • European orders will take 1-5 business days to deliver
    • International orders will take 6-20 business days to deliver

    The best clip-in hair extensions

    *We now use DHL as our new shipping provider. Most international orders will now be shipped from our warehouse in Hong Kong or Netherlands (as per available stock), which will greatly expedite the shipping times for your order. 

    International Orders: On very rare occasions, international shipping to some countries can take 4-8 weeks or even longer for some slow-to-ship countries such as Australia, Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.

    Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.

    For more details shipping and delivery information, please click here

  • Can I dye, curl, and straighten my hair extensions?

    Can I dye, bleach, or tone my Luxy Hair extensions?

    Since Luxy Hair extensions are made of 100% remy human hair, they can be dyed a darker color or toned by a professional hair colorist, who has had previous experience in working with hair extensions. If you do decide to get them dyed, we recommend for a one clip weft to be tested first prior to dyeing/toning the full set, to ensure that you are satisfied with the results. We strongly do not recommend getting hair extensions colored a lighter shade, as it will require them to be bleached. Bleaching is a harmful chemical process that can alter the quality of your set, and even damage it.

    If you are in-between shades, we recommend going for the lighter colour and taking your set to a professional hair colourist to have them dye your set a darker shade in order to achieve an overall match. Similarly, if you have highlights, we recommend going for a shade that matches the lightest highlight in your hair, and having a professional hair colorist add in lowlights to your set.

    What about using heat styling products on them?  

    Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

    Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

  • What is your return and exchange policy?

    We are happy to accept your set back for a return or exchange within 30 days, as long as it has not been opened, worn, or tampered with. You may take out the card the tester weft is attached to (but not the golden tie) at the bottom compartment to check the color and quality, but the main compartment must remain sealed in order to be eligible for an exchange or return.

    Please read our Return Policy and our Exchange Policy and e-mail info@luxyhair.com when you are ready to proceed with your return or exchange.

  • How long do hair extensions last?

    The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

    In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.

  • Selecting the right shade
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    Selecting the right shade

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