Support - Luxy® Hair

Frequently Asked Questions

What is your return and exchange policy?

We are pleased to accommodate returns and exchanges within 60 days on all hair extensions that have not been opened, worn, or tampered with. The good news is that all full sets of Luxy Hair extensions and Clip-In Bangs come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.

Kindly note that products purchased from our Last Chance sale are eligible for exchange or store credit only.
How long does shipping take?

Orders received before 5:00 p.m. ET (3:00 p.m. MT) will ship the same business day. Please note that business days refer to Monday - Friday and exclude holidays and weekends. For delivery times for your area, please see our shipping & delivery page here.
Can I curl and straighten my hair extensions?

Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

Check out the following blog post for more info on how to care for hair extensions.
How long do Luxy Hair extensions last?

The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.

Help Topics

Choosing Your Perfect Luxy Set

About Hair Extensions And Suitability

Hair Extension Usage and Care

What is the width of the Halo® hair extension weft?

Luxy Hair Accessories

Shipping and Delivery

Return and Exchange Policy

Order Changes and Requests

How much are Luxy Hair extensions?

Payment Plans

Rewards Program

If you still have any questions, please email us at [email protected]

We respond to every email within 24 hours! We will be happy to help you.

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Frequently Asked Questions

Help Topics

Choosing Your Perfect Luxy Set

About Hair Extensions And Suitability

Hair Extension Usage and Care

Halo Hair Extensions

Luxy Hair Accessories

Shipping and Delivery

Return and Exchange Policy

Order Changes and Requests

Payment and Pricing

Payment Plans

Rewards Program

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Frequently Asked Questions

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