Give $10, get $10. Learn how
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
Not directly - please redeem your points for a voucher which can then be applied during checkout.
Sadly, no. Please ensure that you have created a Luxy Rewards account before purchasing, and are logged in when making your purchase.
When referring a friend, ensure to click the "Refer Friends" tab, and to send your friend your unique link to make their purchase through. If their purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a NEW customer and must not already have a Luxy account.
It can sometimes take a few minutes for us to process your activity and provide your points.
You, or someone you referred, cancelled or returned a purchase.
Your pending points will become cancelled and will be removed from your account.
Approved: These points can be redeemed on rewards immediately.
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals. Points remain 'pending' for 30 days after a purchase has been made, to accommodate for our 60-day return policy. Once this timeframe expires, your points status will change to 'approved'.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
Yes. Points will expire within 12 months if your account has been inactive during this time period. Inactivity means that you have not earned or redeemed any points.
Example: I earn points January 1st, 2019 by liking Luxy Hair on Facebook and placing an order. For the next 12 months, however, I do not earn or redeem any further points. I do not redeem any vouchers or refer a friend that would otherwise earn me points. Come December 31st, 2019, any points I had in my account will expire.
If, however, I had redeemed a voucher for a new purchase in June 2019 (redeemed), or liked the Luxy Hair Instagram page (earned), my points would not be eligible for expiration again until June 2020.
No. Go ahead and earn as many as you can!
Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Your point balance is in the rewards widget in your Account on the top bar.
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. Hint hint: referring new friends is the FASTEST way to get rewards!
Anyone with an account is automatically enrolled.
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
With our rewards program, you can refer a friend so that they receive $10 off their order, and you receive $10 off yours - it's a win-win situation! Review the quick steps below on how to share your referral code, so you can share the joy of long and voluminous hair.
Step #1 - Navigate to our accounts page. It's the second icon from the left.
Step #2 - Login to your account. If you do not have an account with us, you'll need to create one to have access to our rewards program.
Step #3 - Scroll down to the very bottom of our accounts page until you see the rewards widget. Click on the "Refer friends" tab on the left hand side.
From here, you're able to share your referral code via multiple different channels - whether it's on Twitter, WhatsApp, Email, Facebook, or a direct link.
Step #4 - Your friend will then be presented with a discount code which should be copied for pasting at checkout.
Step #5 - At checkout, look for the "Gift card or discount code" field over to the right hand side. Paste the discount code to redeem the $10 discount.
Once your friend has completed her purchase, we'll add 1,000 points to your account so you may also redeem $10 off your next order of Luxy Hair extensions.
Ready to start sharing? Sign up for our rewards program now.
Questions answered by specific topic.
If you still have any questions, please email us at firstname.lastname@example.org
We respond to every email within 24 hours! We will be happy to help you.