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Rewards Program

  • How do I refer a friend to give $25 and get $25 off my order?

    Head to the Luxy Rewards window & either sign up or sign into your account.

        You are now ready to start referring to your friends. Simply share your link with your friends via text message or your favorite social channels.

        Once your friend visits your unique referral link, they will then be presented with a discount code which should be copied for pasting at checkout.

          If your friend's purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a new customer and must not already have a Luxy account.

          NOTE: Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, your account will be blocked from our rewards program and any points awarded will be removed.

        1. Can I share my referral code on coupon databases?
          No. Your referral code should not be promoted on third-party websites or apps that promote coupons - such as Honey, RetailMeNot, DealsCove, etc. If we find that your coupon code has been uploaded, your account will be blocked from our rewards program and any points awarded will be removed.
        2. Do you have a discount?

          We encourage you to sign up for our Luxy Rewards program as it is an easy way to build up loyalty points to redeem for discounts off of future purchases. Once an account is created, you can refer friends, sign up to our newsletter, like us on social media and much more which will all reward points to your account!

        3. What happens if I leave and decide to join again?

          Just contact us and we'll re-enroll you. However, your point total will begin from zero.

        4. How do I leave the program?

          If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

        5. Can I use my points during checkout?

          Yes, you can redeem your points at checkout for a discount by using our points slider. Simply slide it to the right to choose how much of a discount you would like.


        6. Can I receive points for past purchases?

          Sadly, no. Please ensure that you have created a Luxy Rewards account before purchasing, and are logged in when making your purchase.

        7. I referred a friend but didn't earn any points!

          When referring a friend, ensure you scroll to the Refer-a-Friend section in the Rewards window and send your friend your unique link to make their purchase through. If their purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a new customer and must not already have a Luxy account.

        8. I completed an activity but didn't earn points!

          It can sometimes take a few minutes for us to process your activity and provide your points.

        9. Why did my account balance go down?

          You, or someone you referred, cancelled or returned a purchase.

        10. What happens if a friend I refer cancels or returns their order?

          Your pending points will become cancelled and will be removed from your account.

        11. Do the points expire?

          Yes. Points will expire within 12 months if your account has been inactive during this time period. Inactivity means that you have not earned or redeemed any points.

          Example: I earn points January 1st, 2019 by liking Luxy Hair on Facebook and placing an order. For the next 12 months, however, I do not earn or redeem any further points. I do not redeem any vouchers or refer a friend that would otherwise earn me points. Come December 31st, 2019, any points I had in my account will expire.

          If, however, I had redeemed a voucher for a new purchase in June 2019 (redeemed), or liked the Luxy Hair Instagram page (earned), my points would not be eligible for expiration again until June 2020.

        12. Is there a limit to the number of points I can earn?

          No. Go ahead and earn as many as you can!

        13. How do I redeem my points?

          In order to redeem your points for a reward, you will need to sign into your account. Once you are logged in, you can redeem your points at checkout for a discount by using our points slider if you have enough points. Simply slide it to the right to choose how much of a discount you would like.

        14. How do I view my point balance?

          Your point balance is listed on your Account page. Simply scroll down! You can also check your point balance on our Rewards page (if you are already logged in).

        15. How do I earn points?

          You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points and to sign up for our Rewards program, log into your account & go here. You can click on each box for more information.

        16. Who can join?

          Anyone with an account is automatically enrolled.

        17. What is the Luxy Rewards Loyalty Program?

          This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. For more information and to sign up, click here.

        Help Topics

        Questions answered by specific topic.

        Choosing Your Perfect Luxy Set

        more

        About Hair Extensions And Suitability

        more

        Hair Extension Usage and Care

        more

        Halo Hair Extensions

        more

        Luxy Hair Accessories

        more

        Shipping and Delivery

        more

        Return and Exchange Policy

        more

        Order Changes and Requests

        more

        Payment and Pricing

        more

        Payment Plans

        more

        Rewards Program

        more

        Contact Us

        If you still have any questions, please email us at [email protected]

        We respond to every email within 24 hours! We will be happy to help you.

        Support

        Contact Us

        If you still have any questions, please email us at [email protected]

        We respond to every email within 24 hours! We will be happy to help you.

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        Virtual Try-On

        Virtual Color Match

        TRY ON HAIR EXTENSIONS

        We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
        The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
        Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
        I consent to the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.
        Wanna try before you buy? Experiment with colors, volume, and length without the workout of an actual dressing room.
        OR
        Prefer to save the big reveal for IRL? We got you!
        GET YOUR COLOR MATCH ONLY.
        *Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

        Oops! The photo didn't work. Let's try again.

        TIPS
        The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
        The image size must not exceed 20 MB.
        Position yourself in frame from the waist up
        Pull your hair to the front and avoid tucking it behind your ears
        Natural lighting is best, ideally in front of a window
        Tilt your head slightly forward
        Ensure your clothing contrasts with your hair color
        Wear your hair straight for best results
        No filters or edited photos
        Avoid harsh sunlight on your hair and face

        Results may vary depending on the quality of photo.

        OR
        Chat with our customer service team for a color match.

        We asked the paparazzi for their top tips to the perfect photo.

        Do VCM Thumbnail
        Do
        Don't VCM Thumbnail
        Don't
        TIPS
        The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
        The image size must not exceed 20 MB.
        Position yourself in frame from the waist up
        Pull your hair to the front and avoid tucking it behind your ears
        Natural lighting is best, ideally in front of a window
        Tilt your head slightly forward
        Ensure your clothing contrasts with your hair color
        Wear your hair straight for best results
        No filters or edited photos
        Avoid harsh sunlight on your hair and face

        Results may vary depending on the quality of photo.

        Share a photo of your current hair

        Do VCM Thumbnail
        Do
        Don't VCM Thumbnail
        Don't
        TIPS
        The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
        The image size must not exceed 20 MB.
        Position yourself in frame from the waist up
        Pull your hair to the front and avoid tucking it behind your ears
        Natural lighting is best, ideally in front of a window
        Tilt your head slightly forward
        Ensure your clothing contrasts with your hair color
        Wear your hair straight for best results
        No filters or edited photos
        Avoid harsh sunlight on your hair and face

        Keep your chin up and face straight ahead.

        Do not Picture
        VHETO Subject image

        Choose Color

        Vheto Result 1 image
        TITLE
        Vheto Result 2 image
        TITLE
        Vheto Result 3 image
        TITLE

        Choose Collection

        Seamless
        Classic
        Halo

        Choose Volume

        Natural-Looking
        A Little Extra
        Full Blast

        Choose Length

        12 INCH
        16 INCH
        20 INCH
        24 INCH

        Results may vary depending on the quality of photo.

        *Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
        Do not Picture

        YOUR COLOR OPTIONS

        Still not sure? You can contact our customer service team for hep with your color match. Contact Now
        Do not Picture

        Your color match is

        CHOOSE COLLECTION

        Seamless Hair Extensions
        SELECT
        Classic Hair Extensions
        SELECT
        Halo® Hair Extensions
        SELECT
        Clip-In Ponytails
        SELECT
        Clip-In Buns
        SELECT
        Preview swatch image

        Compare Methods

        Do Picture

        Test

        APPLICATION
        LENGTHS
        PER PACK
        BEST FOR
        Seamless Collection VCM

        SEAMLESS

        APPLICATION
        Clip-ins. Made with a thin, silicone band that lays flat against your head
        LENGTHS
        12", 16" and 20"
        PER PACK
        10 pieces
        BEST FOR
        Thin to medium hair types, suitable for hair past the shoulders
        Classic Collection VCM

        CLASSIC

        APPLICATION
        Clip-ins. Made with a fabric-stitched band that adds extra volume at the root
        LENGTHS
        16", 20" and 24"
        PER PACK
        10 pieces
        BEST FOR
        Medium to thick hair types, suitable for short hair to long hair
        Halo Collection VCM

        HALOS

        APPLICATION
        Single weft application, secured with an undectable wire and clips. Also comes with two 2-clips for additional blending
        LENGTHS
        16" and 20"
        PER PACK
        3 pieces
        BEST FOR
        Thin to medium hair types, suitable for hair past the shoulders