We are always here to help.
We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. Good news is that Luxy Hair extensions come with a tester weft in the bottom compartment of the box, which you can take out to determine whether the color is a good match. If it isn't, please e-mail us at email@example.com to initiate your return and we will be more than happy to assist you further.
Here are some FAQ in regards to our return policy:
How do I make a return?
What is the return period?
Why are Luxy Hair extensions non-returnable if opened?
Do I have to pay for the shipping of my return?
May I return my Luxy Hair extensions without contacting you or getting an RMA?
When will I receive my refund?
How may I contact you?
1. How do I make a return?
Easy: e-mail us at firstname.lastname@example.org and let us know your order #. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We will provide a refund on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
3. Why are Luxy Hair extensions non-returnable if opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
4. Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Luxy Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
6. When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
You may contact us by e-mail at email@example.com. The Luxy Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We're here to help!