Return Policy

We are always here to help. 

We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. Good news is that Luxy Hair extensions come with a tester weft in the bottom compartment of the box, which you can take out to determine whether the color is a good match. 

Located in the U.S. and need to initiate a return? Please click here. If you are located internationally (outside of the U.S.) and need to return your Luxies, please email our team at info@luxyhair.com and we'll be happy to help you. 

Here are some FAQ in regards to our return policy:

  1. What is the return period?
  2. Why are Luxy Hair extensions non-returnable if opened?
  3. Do I have to pay for the shipping of my return?
  4. May I return my Luxy Hair extensions without contacting you or getting an RMA?
  5. When will I receive my refund?
  6. How may I contact you?
  7. How do I know if the shade is a good match without opening the box?
  8. Will I be refunded my express shipping cost?

1. What is the return period?

We will provide a refund on unopened hair extensions within 60 days of the date that you receive your hair extensions.

2. Why are Luxy Hair extensions non-returnable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.

3. Do I have to pay for the shipping of my return?

Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because Luxy Hair will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.

4. May I return my Luxy Hair extensions without contacting you or getting an RMA?

If you are located in the U.S., you may initiate a return by clicking here.

Otherwise, if you are located internationally (outside of the U.S.), you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

5. When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

6. How may I contact you?

You may contact us by e-mail at info@luxyhair.com. The Luxy Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

7. How do I know if the shade is a good match without opening the box?

We understand that it can be hard determining your ideal Luxy color match from your computer screen, which is why we offer a tester weft located in the bottom compartment of each Luxy box. This compartment should be opened first to determine whether or not the shade is the right match for you. If it's not an ideal match, we are more than happy to accommodate a return or exchange on packages that have not been opened or tampered with. Please view the image below on how to check the tester weft.

8. Will I be refunded my express shipping cost?

No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.

 

Should you have any other questions, feel free to e-mail us at info@luxyhair.com. We're here to help!