Why was my package returned to sender?
There are many reasons why a package may be returned to sender.
- There have been too many failed delivery attempts
- The address may be incomplete, unverified, or incorrect
- The address format may be difficult to recognize
- The package may have been damaged in transit
- The package may have been refused by the recipient
- There may have been an outstanding fee for the package
If your package is being returned to sender, please email us at info@luxyhair.com and we’ll be happy to help you further.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- Can you sleep in Halo extensions?
- Can you wash Halo hair extensions?
- How long do Halo hair extensions last?
- How do I use the Halo Volume Bundle with short hair?
- Can I do ponytails/updos using Halo Extensions?
Clip-In Bangs
- How long are the Clip-In Bangs?
- Will Clip-In Bangs show or be obvious to others?
- Do Clip-in Bangs come with free shipping?
- Can I wash and heat style Clip-In Bangs?
- Are Clip-In Bangs made from human hair?
Luxy Hair Accessories
- What is the Luxy Hair Padded Pearl Headband?
- What are the Limited Edition Luxy Hair Clips?
- Will the gold exterior on the Deluxe Styler rust if I place wet extensions on it?
- Will the Deluxe Styler damage my Luxies in any way?
- Are there any care instructions for the Deluxe Styler?
Shipping and Delivery
- Backorders
- Tracking Your Order
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
Return and Exchange Policy
- Can I exchange or return my Accessory?
- Do I have to pay for the shipping of my return or exchange?
- When will I receive my new exchange?
- When will I receive my refund?
- How do I initiate a return or exchange?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- How can I upgrade my shipping?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?
Contact Us
If you still have any questions, please email us at info@luxyhair.com
We respond to every email within 24 hours! We will be happy to help you.