What if you don't have my hair color?
So, you have a beautiful and unique hair color that doesn't quite match any of the shades we offer. No stress! Luxy Hair extensions are made of 100% remy human hair and can, therefore, be dyed a darker color or toned by a professional hair colorist. For some dyeing do's and dont's and examples of our customers who had their Luxies dyed/toned, please click here.
We are, however, always open to feedback! Should you be interested in a color, length or other option for hair extensions that we don't currently carry, kindly send us an email at info@luxyhair.com, and we'll be happy to share your suggestion with our Product Development team for future consideration.
If you have a specific color in mind, please be sure to include a reference photo or a picture of your hair in natural lighting (without any edits) where we can see it from root to ends. We look forward to hearing from you.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- What is the difference between the Highlight & Balayage collections?
- How do I know if I need a Bundle?
- What is a Bundle?
- Will my Bundle be Classic or Seamless?
- How do I apply a Luxy Hair Bundle?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- Can I do ponytails/updos using Halo Extensions?
- Do Halo extensions come with a tester weft?
- How does the Halo wire not show?
- Does the Halo wire hurt?
- Is the Halo wire damaging?
Luxy Hair Accessories
- What are the Limited Edition Luxy Hair Clips?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
- Will the Luxy Hair Extensions Carrier protect my hair extensions?
- Is the Hanger included with the Luxy Hair Extensions Carrier?
Shipping and Delivery
- Backorders
- Tracking Your Order
- Shipping Estimates
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
Return and Exchange Policy
- Can I return or exchange my Volumizer Weft?
- Do I have to pay for the shipping of my return or exchange?
- May I return or exchange my Luxy Hair extensions without contacting you or getting an RMA?
- When will I receive my new exchange?
- When will I receive my refund?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?
Contact Us
If you still have any questions, please email us at info@luxyhair.com
We respond to every email within 24 hours! We will be happy to help you.