The tracking says there was a delivery attempt made but I haven't received my package.
Shipping and DeliveryIf there was a delivery attempt made for your package but you haven’t received it yet, please follow the steps below:
- Look in your mailbox and front door handle to see if a delivery notice was left. The delivery notice will indicate what time the delivery attempt was made, and where your package is being held for a pickup.
- If there is no delivery notice card, this may indicate that the carrier will re-attempt another delivery the next day.
- If no card was left, you may visit your local post office to inquire if they’re holding your package. They can identify your package by the tracking number provided.
- If there was no notice left and your local post offices do not find your package, please contact the carrier for more information.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
