We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
Luxy Hair Accessories
Our Tools & Accessories collection is specially created to make styling and caring for your Luxies (and your hair) a breeze. From staying ahead of trends to working on solves for all your hair woes, we’re committed to creating luxurious products that don’t compromise aesthetics or function.
Whether you’re looking to prevent tangles, curl your hair, or add some embellishment, our thoughtfully designed tools and accessories make doing your hair a treat.
Key features:
- Eco-conscious materials
- Sustainable manufacturing
- Luxurious quality & design
More Questions? Email us at [email protected]
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What is the Aurora Lovestrand Romance Ready Kit and what does it come with?
The Aurora Lovestrand Romance Kit comes with the following 6 items: Fuzzy Feel Pouch, Heaven Sent Headband, Pretty in Pink Claw Clip, Hair Loop Tool Duo, Star-studded Clip Set, and one 20” Seamless Clip-in Hair Extensions set. Inside the Fuzzy Pouch, it also includes a 11x17” folder poster insert to display in a frame, or flip over for some hair inspo and tutorials.
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Can I choose my correct shade for the Seamless clip-in set?
Yes! You are welcome to choose your ideal color for the Seamless set. The 20” Seamless set comes in a weight of 180 grams, and 10 individual wefts. It is ideal for thin/medium hair types, with longer hair past shoulder-length.
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Does the Romance Kit come with a tester weft?
The Seamless set comes with a tester weft to test the shade in person before opening the main compartment of the set.
- Can I switch out the 20” Seamless set in the Romance Kit for another set?
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Can I purchase the Romance Kit separately without a Luxy Hair set?
We’re sorry that the Romance Kit may not be purchased separately without a Luxy Hair set. Thank you for your understanding.
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Can I return or exchange the Aurora Lovestrand Romance Kit?
We are happy to accommodate an exchange on the Aurora Lovestrand Romance Kit, as long as all the items are sealed in their original packaging and the set is sealed with the golden security seals on the lower compartment of the box. Kindly note that refunds will not be issued. Please reach out to us at [email protected] for any questions, or to help you find a shade that may suit you better.
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How do I choose my correct shade for the Seamless set?
Please feel free to send some photos of your hair in natural light to our team at [email protected] for a quick color match or try our Virtual Color Match.
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How do I choose the right Luxy Hair set?
Click here to learn about how to choose the right set Luxy Hair extensions.
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What is the difference between Classic and Seamless hair extensions?
If you're new to the world of clip-in hair extensions and are looking to figure out how to choose between our Classic and Seamless hair extensions, you've come to the right place. In this support article, we'll clarify the difference between these two collections so you can make a confident buying decision.
Here is a comparison chart between the two collections:
Our Classic CollectionOur Classic extensions are the first type of clip-in hair extensions that Luxy Hair designed and launched. They are made of a fabric-stitched weft and are offered in a variety of different weights to cater to every hair type.
Classic Features
- Made with a fabric-stitched weft base
- Offered in:
- 16" 140g
- 20" 120g
- 20" 160g
- 20" 220g
- Made of 100% remy human high-quality hair
- Can withstand heat, and dye
Should I Choose Classic Extensions?
Our Classic Collection is good for you if:
- You have lots of hair strands, medium-thick short hair, or a blunt haircut
- You prefer more volume at your roots
- You plan to use them for ponytails or updos
- You plan to dye the extensions (the fabric can be dyed)
Our Seamless Collection
Our Seamless extensions are a part of a new collection Luxy Hair launched in 2017. They're similar to our 160 gram Classic set, however, they have more hair attached to each weft making the full set slightly thicker. They are made with a thin silicone-weft base that lays flat against your head.
Seamless Features
- Made with a thin silicone-based weft base
- Lays flat against your head
- Offered in:
- 16" 140g
- 20" 180g
- 24" 220g (Exclusive Blonde Balayage set)
- Exclusive Highlights Collection
- Made of 100% remy human high-quality hair
- Can withstand heat, and dye
Should I Choose Seamless Extensions?
Our Seamless Collection is good for you if:
- Have fine & short hair or have a fine - medium hair type with an average amount of hair
- You want a more natural look with less volume at the root
- You have highlighted hair
Or, check out this helpful support article or blog post!
Want a second opinion on choosing between both collections? We're here to help! Please email our Support team at [email protected] with a recent selfie taken in natural lighting with no direct sunlight, where we can see your hair from top to bottom, and with no filters added - similar to the photo below.
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Can I curl and straighten my hair extensions?
Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.
Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.
Check out the following blog post for more info on how to care for hair extensions.
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How do I care for my extensions?
Creating a good routine with your Luxy Hair extensions from the start will help prolong their lifespan. Since they are made from 100% Remy human hair, they can be styled and washed just like your regular hair, however, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and product use to a minimum.
Please note that unlike our Straight Clip-In Ponytail Extension, the care instructions for the Curly Clip-In Ponytail Extension are different in order to preserve the curl pattern. We don’t recommend dyeing/toning, using water-based products, washing or heat styling (such as straightening, blow-drying or curling). In addition, we recommend only using a wide-tooth comb or your hands to brush through the ponytail.
Keep in mind that unlike your own hair, which receives natural hydration from the oils on your scalp, hair extensions don’t have a natural hydration source. Therefore, keeping them hydrated is key to keeping them shiny and in good condition. To ensure your set lives a long and happy life, check out the below articles or this blog post:
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How long does shipping take?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.
Enjoy FREE shipping on all orders. Your hair extensions are eligible for return or exchange within 60 days, as long as the main compartment of the box remains sealed. *Please note that sample swatches are final sale.
View full shipping & returns detailsReviews
More Than Just Pretty Hair
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Ethically Sourced
All our hair is exchanged freely and fairly from verified distributors.
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100% Recyclable
FSC certified packaging printed with soy ink, a renewable food source.
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Cruelty-Free
We're animal lovers over here, which means zero testing on animals.
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Biodegradable
We recycle old sets into oil-absorbing mats that clean waterways.
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Sustainably Made
We believe in protecting the planet, including the people in it.
FREE Shipping on all orders worldwide!
Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We encourage U.S. customers to opt-in for package insurance at checkout. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies.
Processing Time
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they may hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state. We do ship to Military Mail addresses.
International Duties and Taxes
Canada
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.
At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.
United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.
Other International
At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address is correct. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact the carrier in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We encourage U.S. customers to opt-in for package insurance at checkout. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Returns
By placing an order at Luxy Hair, you are responsible for the cost of return shipping back to Luxy Hair. Please refer to our return policy for further information on how to return your packages.
You may return your order for a refund or exchange it within 60 days of purchase, as long as the main compartment is still sealed.
*Accessories and hair care products are final sale. Other items in our 'Final Sale' section are eligible for an exchange or store credit only.
¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.
