The Luxy Quality Guarantee

During the 3-month warranty period (“Warranty Period”), Luxy Hair guarantees that the covered products will be free from defects in materials and workmanship, including: 

• Manufacturing defects (such as defective clips or missing wefts) 
• Premature shedding or unraveling* 
• Abnormal matting or tangling when used and maintained according to Luxy Hair care instructions** 
• Color inconsistencies beyond normal production variation*** 

This warranty does not cover: 

• Damage resulting from improper installation, removal, or handling 
• Chemical processing, coloring, bleaching, toning, perming, or relaxing 
• Heat damage caused by styling tools exceeding recommended temperatures of 120° C (250° F)  
• Failure to follow Luxy Hair care and maintenance instructions 
• Normal wear and tear over time, including gradual shedding or texture changes 
• Final sale or clearance items 
• Luxy Hair Products purchased from seller who is not authorized by Luxy Hair 

This warranty is extended to the original retail purchaser of Luxy Hair extensions purchased directly from Luxy Hair or an authorized Luxy Hair retailer. The warranty is non-transferable.

This warranty applies to Luxy Hair human hair extensions, including wefts and unattached clips, purchased as new, non-final-sale items.

The warranty is valid for 3 months from the original date of purchase. The Luxy Quality Guarantee is effective as of June 4,2026and applies exclusively to products purchased on or after this date. Proof of purchase may be required. Purchases made prior to the effective date are not eligible for the Luxy Quality Guarantee.

If a covered defect arises during the warranty period, Luxy Hair will, at its discretion: 

• Replace the defective product or 
• Issue store credit for the original purchase price 

Luxy Hair will cover the cost of the replacement product or store credit. Shipping costs may be the responsibility of the customer unless otherwise required by law.

To obtain warranty service, the customer must: 

• Retain proof of purchase 
• Submit a warranty claim within the 90-day warranty period  
• Provide photos, videos, or other documentation reasonably requested to evaluate the claim 
• Bear any costs associated with improper use or excluded damage  

1. Contact Luxy Hair Customer Support at [email protected]. 
2. Provide your order number, proof of purchase, and a description of the issue. 
3. Submit requested photos or videos for review. 
4. Await claim evaluation by Luxy Hair’s Customer Support Team. 

Only Luxy Hair or its authorized representatives are permitted to approve and fulfill warranty claims. 

Luxy Hair will review warranty claims within a reasonable time, typically 1-3 business days after receiving all required documentation.

If you are dissatisfied with the outcome of a warranty claim, you may contact Luxy Hair Customer Support to request further review.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction. Some states do not allow limitations on implied warranties or the exclusion of certain damages, so portions of this warranty may not apply to you.

To the maximum extent permitted by law, Luxy Hair disclaims all implied warranties beyond the 90-day warranty period. Luxy Hair is not responsible for incidental or consequential damages resulting from the use of or inability to use the product.

This warranty is intended to be clear and not misleading. It covers manufacturing and material defects only and does not guarantee that the product will meet individual styling preferences, longevity expectations, or results influenced by personal use, styling habits, or environmental factors.

Your hair is personal, and your peace of mind should be, too. Our warranty is designed to ensure you feel confident, supported, and excited every time you shop with Luxy Hair.  

Disclaimers: 

*Premature shedding 

Shedding caused by defects in construction, including a visible clump or section of hair detaching from the weft or base while remaining joined at the root, or excessive hair fallout upon initial unboxing or first use that is beyond normal release and indicative of a construction defect. This does not include the natural release of individual strands that may occur during unpacking, brushing, or normal wear.  

**Abnormal matting or tangling 

Matting or tangling that occurs due to a defect in the hair or construction and that is not expected under normal wear and proper maintenance in accordance with Luxy Hair care instructions. This excludes matting or tangling caused by friction, product buildup, heat styling, environmental exposure, improper storage, chemical processing, or normal wear over time. 

***Color inconsistency beyond normal production variation 

Color deviations that are deemed defective by our customer support team, including extensions that are more than one shade lighter or darker than intended or that exhibit an incorrect undertone. Minor variations consistent with natural hair characteristics and standard production tolerances are excluded.