Can I return or exchange my order?
Return and Exchange PolicyYes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on all exchanges.
Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
You may also be interested in:
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between Clip-In and Halo® hair extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
