How do I initiate a return or exchange?

We're sorry to hear your Luxies were not a good match!

In order to initiate a return or exchange, please e-mail info@luxyhair.com with your order number and the following information, and we'll be happy to provide you with our return address and an RMA label if you qualify for a return.

1. Please read about our refund policy here or our exchange policy here.

2. If you agree to our refund/exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement:

"I, (insert your full name), agree to the Luxy Hair refund/exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my opened item back."

3. Please take the following four photos of your set as shown below:

  • One photo of the front of your Luxy box
  • One photo of the back of your Luxy box
  • One photo of the barcode located on the top of your Luxy box
  • One photo of the security seal up-close so we can ensure it has not been voided

Return/Exchange Luxies
Also, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow.

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