How do I initiate a return or exchange?

For U.S. orders, to initiate an exchange or return, please click here . Our returns centre will walk you through step-by-step how to return or exchange your order. We also offer complimentary return shipping labels on all US exchanges!

If you are based in Canada or internationally, you may initiate a return here .

<span data-sheets-value="{"1":2,"2":"Please e-mail info@luxyhair.com with your order number and the following information, and we'll be happy to provide you with our return address and an RMA label if you qualify for a return. 1. Please read about our refund policy here or our exchange policy here. 2. If you agree to our refund/exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement: \"I, (insert your full name), agree to the Luxy Hair refund/exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my opened item back.\" 3. Please take the following four photos of your set: One photo of the front of your Luxy box\nOne photo of the back of your Luxy box\nOne photo of the barcode located on the top of your Luxy box\nOne photo of the security seal up-close so we can ensure it has not been avoided\nAlso, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow."}" data-sheets-userformat='{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}'> <span data-sheets-value="{"1":2,"2":"Please e-mail info@luxyhair.com with your order number and the following information, and we'll be happy to provide you with our return address and an RMA label if you qualify for a return. 1. Please read about our refund policy here or our exchange policy here. 2. If you agree to our refund/exchange policy and guarantee that the item has not been opened and taken out of its security seal, please e-mail us and copy/paste the following statement: \"I, (insert your full name), agree to the Luxy Hair refund/exchange policy and understand if Luxy Hair finds that the item has been opened and taken out of its security seal, I will not receive a refund, and I will have to pay the needed shipping fees in order to get my opened item back.\" 3. Please take the following four photos of your set: One photo of the front of your Luxy box\nOne photo of the back of your Luxy box\nOne photo of the barcode located on the top of your Luxy box\nOne photo of the security seal up-close so we can ensure it has not been avoided\nAlso, if you have any feedback as to why you are returning your set - we'd love to hear it! Customer feedback is what helps our company learn and grow."}" data-sheets-userformat='{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}'>[button text="SHOP LUXY HAIR"]

How do I initiate a return or exchange?

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How do I initiate a return or exchange?

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