How do I initiate a return or exchange?
Return and Exchange PolicyFor U.S. orders, to initiate an exchange or return, please click here. Our returns centre will walk you through step-by-step how to return or exchange your order. We also offer complimentary return shipping labels on all US exchanges!
If you are based in Canada or internationally, you may initiate a return here.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
