If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
2. If it’s still in transit with no new updates - contact the carrier for more information.
3. If it shows the package has been delivered - follow this article for next steps.
4. If it says a delivery attempt was made - follow this article for next steps.

International

Take a look at your tracking information.

1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
2. If it’s still in transit with no new updates - contact the carrier for more information.
3. If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
4. If it shows the package has been delivered - follow this article for next steps.
5. If it says a delivery attempt was made - follow this article for next steps.

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