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My package hasn't arrived and it's past the delivery date.

Shipping and Delivery

If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.

United States

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
  3. If it shows the package has been delivered - follow this article for next steps.
  4. If it says a delivery attempt was made - follow this article for next steps.

International

Take a look at your tracking information.

  1. If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
  2. If it’s still in transit with no new updates - contact the carrier for more information.
  3. If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
  4. If it shows the package has been delivered - follow this article for next steps.
  5. If it says a delivery attempt was made - follow this article for next steps.

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My package hasn't arrived and it's past the delivery date.

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