My package hasn't arrived and it's past the delivery date.
Shipping and DeliveryIf your package hasn’t arrived and it’s past the delivery date, please follow the steps below.
United States
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If it shows the package has been delivered - follow this article for next steps.
- If it says a delivery attempt was made - follow this article for next steps.
International
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
- If it shows the package has been delivered - follow this article for next steps.
- If it says a delivery attempt was made - follow this article for next steps.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between Clip-In and Halo® hair extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
