My package hasn't arrived and it's past the delivery date.
If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.
United States
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If it shows the package has been delivered - follow this article for next steps.
- If it says a delivery attempt was made - follow this article for next steps.
International
Take a look at your tracking information.
- If it’s still in transit with recent updates - be patient, sometimes carriers can get backed up. The expected delivery date should update with a new time.
- If it’s still in transit with no new updates - contact the carrier for more information.
- If it’s stuck in one spot but still updating - contact the carrier or your local customs office. Your package may be held because of outstanding fees.
- If it shows the package has been delivered - follow this article for next steps.
- If it says a delivery attempt was made - follow this article for next steps.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- What is the width of the Halo weft?
- Can you sleep in Halo extensions?
- Can you wash Halo hair extensions?
- How long do Halo hair extensions last?
- How do I use the Halo Volume Bundle with short hair?
Clip-In Bangs
- How long are the Clip-In Bangs?
- Will Clip-In Bangs show or be obvious to others?
- Do Clip-in Bangs come with free shipping?
- Can I wash and heat style Clip-In Bangs?
- Are Clip-In Bangs made from human hair?
Luxy Hair Accessories
- What is the Luxy Hair Padded Pearl Headband?
- What are the Limited Edition Luxy Hair Clips?
- Will the gold exterior on the Deluxe Styler rust if I place wet extensions on it?
- Will the Deluxe Styler damage my Luxies in any way?
- Are there any care instructions for the Deluxe Styler?
Shipping and Delivery
- Backorders
- Tracking Your Order
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- How can I upgrade my shipping?
- How do I change or cancel my order?
Contact Us
If you still have any questions, please email us at info@luxyhair.com
We respond to every email within 24 hours! We will be happy to help you.