Why haven't I received a confirmation email?
We're very sorry to hear that you didn't receive a confirmation email. If you haven't already, please be sure to double check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@luxyhair.com and we will be more than happy to help you.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- How do I know if I need a Bundle?
- What is a Bundle?
- Will my Bundle be Classic or Seamless?
- How do I apply a Luxy Hair Bundle?
- Do Bundles come with a tester weft?
Hair Extension Usage and Care
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
- Can you straighten human hair extensions?
Halo Hair Extensions
- Can I do ponytails/updos using Halo Extensions?
- Do Halo extensions come with a tester weft?
- How does the Halo wire not show?
- Does the Halo wire hurt?
- Is the Halo wire damaging?
Luxy Hair Accessories
- What are the Limited Edition Luxy Hair Clips?
- When can I order the Loop Hair Extensions Brush again?
- What are the care instructions for the Luxy Hair Extensions Carrier?
- What is the length of extensions the Luxy Hair Extensions Carrier can hold up to?
- Will the Luxy Hair Extensions Carrier protect my hair extensions?
Shipping and Delivery
- Shipping Estimates
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
- Can I get tracking updates via text?
Return and Exchange Policy
- Can I return or exchange my Volumizer Weft?
- Do I have to pay for the shipping of my return or exchange?
- May I return or exchange my Luxy Hair extensions without contacting you or getting an RMA?
- When will I receive my new exchange?
- When will I receive my refund?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- I placed my order and want to upgrade my shipping. How can I do that?
- How do I change my shipping address?
Payment and Pricing
- What if I don't have a credit card?
- Do you offer wholesale packages/pricing?
- How much are Luxy Hair extensions?
- What methods of payment do you accept?
- Why did I get charged an extra fee of $1-$10?
Contact Us
If you still have any questions, please email us at info@luxyhair.com
We respond to every email within 24 hours! We will be happy to help you.