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How long will it take to process my order?

Shipping and Delivery

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day.

Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships.

Get Your Own Luxy Hair

Help Topics

Questions answered by specific topic.

Choosing Your Perfect Luxy Set

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About Hair Extensions And Suitability

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Hair Extension Usage and Care

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Halo Hair Extensions

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Luxy Hair Accessories

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Shipping and Delivery

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Return and Exchange Policy

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Order Changes and Requests

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Payment and Pricing

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Payment Plans

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Rewards Program

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Contact Us

If you still have any questions, please email us at [email protected]

We respond to every email within 24 hours! We will be happy to help you.

How long will it take to process my order?

Contact Us

If you still have any questions, please email us at [email protected]

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Try-On

Virtual Color Match

TRY ON HAIR EXTENSIONS

We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
I consent to the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.
Wanna try before you buy? Experiment with colors, volume, and length without the workout of an actual dressing room.
OR
Prefer to save the big reveal for IRL? We got you!
COLOR MATCH
*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

Oops! The photo didn't work. Let's try again.

TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

OR
Chat with our customer service team for a color match.

We asked the paparazzi for their top tips to the perfect photo.

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

Share a photo of your current hair

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Keep your chin up and face straight ahead.

Do not Picture
VHETO Subject image

Choose Color

Vheto Result 1 image
TITLE
Vheto Result 2 image
TITLE
Vheto Result 3 image
TITLE

Choose Collection

Seamless
Classic
Halo

Choose Volume

Natural-Looking
A Little Extra
Full Blast

Choose Length

12 INCH
16 INCH
20 INCH
24 INCH

Results may vary depending on the quality of photo.

*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
Do not Picture

YOUR COLOR OPTIONS

Still not sure? You can contact our customer service team for hep with your color match. Contact Now
Do not Picture

Your color match is

CHOOSE COLLECTION

Seamless Hair Extensions
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Classic Hair Extensions
SELECT
Halo® Hair Extensions
SELECT
Clip-In Ponytails
SELECT
Clip-In Buns
SELECT
Preview swatch image

Compare Methods

Do Picture

Test

APPLICATION
LENGTHS
PER PACK
BEST FOR
Seamless Collection VCM

SEAMLESS

APPLICATION
Clip-ins. Made with a thin, silicone band that lays flat against your head
LENGTHS
12", 16" and 20"
PER PACK
10 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders
Classic Collection VCM

CLASSIC

APPLICATION
Clip-ins. Made with a fabric-stitched band that adds extra volume at the root
LENGTHS
16", 20" and 24"
PER PACK
10 pieces
BEST FOR
Medium to thick hair types, suitable for short hair to long hair
Halo Collection VCM

HALOS

APPLICATION
Single weft application, secured with an undectable wire and clips. Also comes with two 2-clips for additional blending
LENGTHS
16" and 20"
PER PACK
3 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders