How do I change my shipping address?

Once an order is placed, our warehouse team is on it immediately. Because of how speedy our processing times are, we are not able to accommodate any shipping address adjustments after an order is placed. Please carefully review your shipping details at checkout to ensure everything is correct.

If you input an address that does not exist or is missing an apartment number, please keep an eye on your tracking information as the delivery carrier will either return the package back to sender, or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at info@luxyhair.com and we'll set you up with a new order.

If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are mis-delivered or lost due to an incorrect address provided to us.

Exchange/Return Policy

Help Topics

Questions answered by specific topic.

Contact Us

How do I change my shipping address?

Contact Us