So many rave reviews
We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
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Can I exchange or return my Accessory?
Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.
Please note that our Luxy Signature Curler is a final sale. Our Curler does come with a one-year warranty. -
What is the Luxy Hair Extensions Application Kit?
What comes with this kit?
This kit includes a Vegan Saffiano Leather Travel Bag, a pair of Matte Alligator Hair Clips, and a Pearlescent Rat Tail Comb for sectioning your hair while you clip in your extensions.
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Vegan Saffiano Leather Travel Bag
- A black toiletry pouch with gold zipper detailing and a gold Luxy metal logo.
- Perfect for traveling and can be used to store hair extension accessories and/or any other small items.
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Matte Alligator Hair Clips
- Two professional grade black 'alligator claw' clips that feature a soft-touch, matte black finish and a metallic gold silk screen Luxy Hair print.
- They feature a flexible, double-hinged claw design that adjusts to grip to your hair securely without pulling or damaging it. Also, there are non-slip grips on the handles so that it is easy to open and close when your hands are wet and/or when you are dealing with wet hair.
- Perfect for sectioning and holding hair out of the way while you dry and/or style your hair.
- Ideal for use with all hair types and textures.
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Pearlescent Rat Tail Comb:
- A pearlescent comb that features fine teeth that are polished to a smooth and rounded finish for an effortless glide.
- Perfect for teasing, parting, and combing through wet or dry hair.
- Made of a very eco-friendly material that has anti-static properties (helps smooth out the hair and eliminate frizz).
- Ideal for use with all hair types and textures.
What are their dimensions?
- Vegan Saffiano Leather Travel Bag: 9.25” (L) x 2.75” (W) x 4.5” (H)
- Matte Alligator Hair Clips: 4.5” (L)
- Pearlescent Rat Tail Comb: 9" (L)
What materials are they made of?
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Vegan Saffiano Leather Travel Bag
- Vegan saffiano leather
- 100% recycled black cotton interior lining
- Metal details - Zinc alloy
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Matte Alligator Hair Clips
- Plastic & Iron
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Pearlescent Rat Tail Comb
- Natural organic material - 100% cellulose acetate (non-petroleum)
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Vegan Saffiano Leather Travel Bag
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What is the Deluxe Styler?
The Luxy Hair Deluxe Styler is a durable styling holder made specifically for hair extensions. It makes it easy to wash, dry, style and store your clip-in hair extensions anywhere. Our Deluxe Styler is waterproof and made of 100% stainless steel. It features four suction cup holders on the back so that you can secure it to various flat surfaces (such as a mirror, window, shower tile, table, or metal surface).
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How many wefts/weight can the Deluxe Styler hold at once?
The Luxy Hair Deluxe Styler can hold up to 500 grams of hair at one time. This means it can easily hold at least 10 wefts (your standard Luxy Clip-In set) and even your Volumizer Wefts!
Kindly note, our Deluxe Styler was developed specifically to fit our Clip-In Hair extensions and, therefore, is about 9 inches wide (since the widest 4-clip wefts are either 7 or 8 inches). You can still use it for your Halo extensions, however, since the Halo weft is 12 inches wide it will hang off of either side. -
How do I mount the Deluxe Styler? Are there certain surfaces to avoid?
The Deluxe Styler can suction onto flat surfaces such as mirror, metal, window, shower tiles and tables. Just about anything!
To mount the Deluxe Styler, follow the steps below:
- Ensure the surface you are mounting to and the suction cups are smooth and clean.
- Hold the back of the Deluxe Styler and press firmly up against the wall to squeeze the air between the surface and the suction cups.
- Let go gently to ensure the cups have suctioned to the wall securely. If you run into any issues with the cups suctioning, you can spritz a bit of water to the area.
To remove the Deluxe Styler from the surface, simply peel the edges of the suction cups with your nails until they pop off.
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Will the Deluxe Styler damage my Luxies in any way?
Not at all. The Deluxe Styler was carefully designed to help maintain the longevity of hair extensions. Even small details such as the teeth of the styler is rounded in order to hold the hair extensions in a way that causes absolutely no damage to them.
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How long does shipping take?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.
All prices on the website include FREE standard shipping to applicable countries. Your Luxy Hair Accessories and Hair Care products ship from our warehouse in Utah (USA). All Accessories & Hair Care products are final sale.
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Frequently Paired With
Loop Hair Extensions Brush
Luxy Hair Accessories
Our Tools & Accessories collection is specially created to make styling and caring for your Luxies (and your hair) a breeze. From staying ahead of trends to working on solves for all your hair woes, we’re committed to creating luxurious products that don’t compromise aesthetics or function.
Whether you’re looking to prevent tangles, curl your hair, or add some embellishment, our thoughtfully designed tools and accessories make doing your hair a treat.
Key features:
- Eco-conscious materials
- Sustainable manufacturing
- Luxurious quality & design
More Questions? Email us at info@luxyhair.com
Free Shipping to Select Countries!
- All U.S. orders include FREE standard shipping (excluding sample swatches).
- Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD.
- International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).
Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies. We encourage U.S. customers to opt-in for package insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state. We do ship to Military Mail addresses.
International Duties and Taxes
Canada
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.
At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.
United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.
Other International
At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@luxyhair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage our U.S. customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Returns
By placing an order at Luxy Hair, you are responsible for the cost of return shipping back to Luxy Hair. Please refer to our return policy for further information on how to return your packages.
You may return your order for a full refund or exchange it within 60 days of purchase, as long as the main compartment is still sealed.
*Accessories and Hair Care products are final sale. Last Chance items are exchange or store credit only.
¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.
