Tracking Your Order
Shipping and DeliveryText/Messenger Updates
Once your order has been completed, you’ll be directed to a confirmation page which will give you the option to opt-in for text or Messenger (Facebook) updates. We highly recommend doing so in order to remain up to date on where your package is and when you can expect delivery.
Confirmation Email
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours.
Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at [email protected] and we will be more than happy to help you.
Tracking Email
You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.
If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at [email protected].
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.Â
Out for Delivery/Delivered Email
Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
