Tracking Your OrderShipping and Delivery
Once your order has been completed, you’ll be directed to a confirmation page which will give you the option to opt-in for text or Messenger (Facebook) updates. We highly recommend doing so in order to remain up to date on where your package is and when you can expect delivery.
You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours.
Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at email@example.com and we will be more than happy to help you.
You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.
If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at firstname.lastname@example.org.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Out for Delivery/Delivered Email
Once your order is out for delivery, we will send you a reminder email to look out for your package. Finally, once your order has been delivered, you will receive a delivery confirmation email.
Questions answered by specific topic.
- How do I choose the right color of Highlights extensions?
- How do I choose between Clip-In and Halo® hair extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?