Should I match the ponytail color to my natural hair shade? Can I wear a different color ponytail?
We recommend matching your Ponytail Extension to the mid-ends of your hair (the hair color that will be visible right above the start of the ponytail). For help choosing your perfect match, check out our help page here.
You can definitely wear a different color ponytail from your natural hair. It will all come down to your personal preference - we recommend having fun with it! Your Luxy Hair Ponytail Extension will come with a tester swatch so that you can test it out prior to committing to the Ponytail Extension.
You won’t need to pre-lighten your natural hair to wear our Balayage or Highlights shades. They are a great way to experiment with color, without the full-time commitment or damage to your natural hair.
Help Topics
Questions answered by specific topic.
Choosing Your Perfect Luxy Set
- How do I choose the right color of Highlights extensions?
- How do I choose between clip-in and Halo extensions?
- How do I choose the right color of black extensions?
- What is the difference between Classic and Seamless hair extensions?
- What lengths do you offer, and what do they look like on?
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo Volume Bundle with short hair?
Hair Extension Usage and Care
- How do I care for my extensions?
- Do I need to wash my extensions before I wear them?
- How do you prevent tangling/matting and reduce shedding?
- Can I cut the Balayage extensions shorter?
- Can I bleach my human hair extensions?
Halo Hair Extensions
- What is the width of the Halo weft?
- Can you sleep in Halo extensions?
- Can you wash Halo hair extensions?
- How long do Halo hair extensions last?
- How do I use the Halo Volume Bundle with short hair?
Clip-In Bangs
- How long are the Clip-In Bangs?
- Will Clip-In Bangs show or be obvious to others?
- Do Clip-in Bangs come with free shipping?
- Can I wash and heat style Clip-In Bangs?
- Are Clip-In Bangs made from human hair?
Luxy Hair Accessories
- What is the Luxy Hair Padded Pearl Headband?
- What are the Limited Edition Luxy Hair Clips?
- Will the gold exterior on the Deluxe Styler rust if I place wet extensions on it?
- Will the Deluxe Styler damage my Luxies in any way?
- Are there any care instructions for the Deluxe Styler?
Shipping and Delivery
- Backorders
- Tracking Your Order
- My tracking information says that my order was delivered to agent. What do I do?
- My tracking information shows that the courier attempted to deliver my order. What do I do?
- How do I track my UPS package?
Order Changes and Requests
- Why haven't I received a confirmation email?
- I'm not happy with my purchase. Can you help?
- I got an e-mail saying that I have to verify my order details - what does that mean?
- How can I upgrade my shipping?
- How do I change or cancel my order?
Contact Us
If you still have any questions, please email us at info@luxyhair.com
We respond to every email within 24 hours! We will be happy to help you.