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Shipping and Delivery
Your package may or may not require a signature upon delivery. Most packages are delivered to the mailbox or front door of the address provided to us at check-out, however, it is up to the courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold on to the order. In most cases, the courier will leave a delivery notice at your address to let you know if and when they will reattempt delivery. If you are unable to locate a delivery notice at your address, we encourage you to reach out to the courier directly with your full name and shipping address for more information.

Courier Phone Numbers

Courier Phone Get Human Instructions
USPS 1-800-275-8777 Press 0, then 0, then press 5, then 5, then 2
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages 
DHL Express Varies by country Click here for customer support

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My tracking information shows that the courier attempted to deliver my

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If you still have any questions, please email us at info@luxyhair.com

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Virtual Color Match

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  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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