My tracking information shows that the courier attempted to deliver my order. What do I do?Shipping and Delivery
- Look in your mailbox and front door handle to see if a delivery notice was left by the courier. The delivery notice will indicate what time the delivery attempt was made, and if your package is being held for pickup, or if the courier may re-attempt another delivery.
- If no delivery notice card was left, please wait 1-2 business days to see if the package turns up. For further information, please reach out to the courier directly, or reach out to us at [email protected] for help.
Courier Phone Numbers
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Questions answered by specific topic.
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?