Do I have to pay for the shipping of my return or exchange?
Return and Exchange PolicyAs we provide free standard shipping on all orders, we do kindly ask that customers wishing to return their set be responsible for all return shipping costs. We will deduct the shipping label cost from your refund.
For U.S. customers, we do offer free return shipping on all exchanges!
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
