Luxy Hair Samples
All full sets of Luxy Hair Extensions come with a tester weft which you can to see if the color is a good match. If it isn't, we are more than happy to accommodate returns and exchanges of your set! If you're still deciding between two shades, U.S. and Canadian customers can choose and receive 2 samples for $10 USD, or 3 samples for $13 USD - shipping included.
Sample Light Gray
Sample Dark Gray
Sample Off Black Balayage
Sample Ombre Chestnut
Sample Dark Ash Brown Balayage
Sample Dark Brown Highlights
What is the purpose of the tester weft?
We understand that it can be hard determining your perfect Luxy color match from a computer screen. It looks like you're Chocolate Brown overall, but in some photos you think Chestnut Brown may be a better match. Wait—Dark Brown? That may also blend, too! Who knows, maybe you're Dirty Blonde after all.
Clip-in hair extensions are an investment for many people, and we want your purchase to be risk-free and anxiety-free. This is why we designed our packaging to be divided up into two compartments. One of the compartments holding your main set of extensions, and the other compartment holding your tester weft.
What is a tester weft?
We'll break down what the tester weft is in a few digestible points.
- The tester weft is located in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
- Your tester weft will be either a 2 or 3 clip weft.
- This tester weft is part of the full head set. It is the 9th or 10th weft (depending on the weight you purchase) to your set.
- Your tester weft should be used for color and texture comparison purposes only.
What do I do with the tester weft?
- Please open this bottom compartment of the box first, prior to opening the main compartment.
- Unravel the tester weft from it's hair netting.
- Hold the card and weft up against your hair in natural lighting to determine if the shade is the right match for you.
- If it's the right match, you may open the main compartment of the box and enjoy your Luxies!
- If it's not a good match, please wrap the tester weft back in its hair netting and place it back in the bottom compartment of the box. Then, initiate a return or exchange here.
What should I not do with the tester weft?
- Please do not remove the tester weft from the golden security tie and the card it is attached to.
- Please do not clip-in the weft to your hair, only hold it up against it. This is because hair extensions are a hygienic product, and since this weft is part of the full head set, if you do not wish to keep the set it will be sold to another customer.
- Please do not tamper with the tester weft in any way. This includes dyeing, toning, cutting, curling, straightening, and washing.
What is your return and exchange policy?
We are happy to accept all packages back for a return or exchange within 60 days of purchase as long as the main compartment of the box has not been opened or tampered with, and the tester weft is still in its original condition. For more information, click here.
Have more questions? We're here to help—please email our Support team at email@example.com. We respond to all emails within 24 hours.
How do I choose the right Luxy Hair set?
Click here to learn about how to choose the right set Luxy Hair extensions.
Luxy Hair Color Guide: How do I choose the right color of hair extensions?
Luxy Hair extensions are offered in 38 beautiful colors ranging from Jet Black to Platinum Blonde, and from Highlights to Balayage. Our extensions are made with a multi-tonal adapt coloring system, which means that there are subtle highlights and lowlights, lighter strands and darker strands throughout each set. This gives the shades movement, dimension, and depth. It also ensures that the extensions blend with your natural hair even if your hair color is a few shades off.
What if I'm not sure which color to choose?
Click here for help deciding between colors and to see them in action. Each full set of Clip-In and Halo extensions (as well as our Luxy Hair Ponytail Extension) includes a tester weft. You can use this weft to compare it to your own hair before committing to the full set. We offer 60-day returns and exchanges if the color doesn't match. We support you!
We are also happy to offer up to 2 sample swatches for our customers within the U.S. and Canada for a flat rate of $10 (shipping only). You may place your order here.
Want a second opinion?
We're here to help! Please email our Support team at firstname.lastname@example.org or book a Color Match Appointment with us. We will need to see your hair from top to bottom in natural lighting, with no direct sunlight and with no filters added - similar to the photo below.
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What lengths do you offer, and what do they look like on?
Clip-in Luxy Hair extensions are available in our 12" Seamless collection, 16" Classic & Seamless collections, as well as our standard 20" Classic & Seamless collections. We also offer a 24" Classic collection. Our Ponytail & Halo® hair extensions come in 16 & 20-inches.
Why do they look longer on some people and shorter on others?
Great question! This is because Luxy Hair extensions will appear different in length on every person, as we all have different torso lengths. If you have a longer torso or are quite tall, Luxies will appear shorter on you. If you are more petite or have a shorter torso, Luxies will appear longer on you.
How long will Luxy Hair extensions be on me?
In order to determine how long your Clip-Ins will be on you, we recommend measuring either 16, 20 or 24 inches down from the top of your ear with a measuring tape, as most wefts will be applied around the crown of your head. For Halo® hair extensions, please measure from the crown of your head as the main weft will be applied here. For our Ponytail Extensions, click here to see how long they will be.
What if Luxy Hair extensions are too long on me?
Since Luxies are made of 100% remy human hair, they can be cut or trimmed to any desired length by an experienced hair stylist if you are interested in a shorter length. If you decide to get them cut, we recommend having them already clipped into your hair during the haircut. We also recommend coming up with a numbering system for the wefts, so that you know exactly where each weft is supposed to be clipped in for the future uses.
What if I want a longer length?
We are always open to feedback! Should you be interested in a length, color, or other option for hair extensions that we don't currently carry, kindly send us an email at email@example.com, and we'll be happy to keep your suggestion in mind for future product considerations.
Can I return or exchange my order?
Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on U.S. exchanges.
Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
Kindly note that items purchased from our Last Chance sale are eligible for exchange (US orders) or store credit only.
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Can I curl and straighten my hair extensions?
Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.
Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.
Check out the following blog post for more info on how to care for hair extensions.
Will my hair extensions be obvious to others?
If clipped in properly, once your hair extensions are clipped in, they are virtually undetectable. The base of each weft is thin and flat, and all wefts come with sturdy clips with a silicone grip to keep each weft in place. The wefts are clipped in between layers of your own natural hair, to blend naturally and seamlessly. Don't believe us? Check out this video to see how Luxies are clipped in - they look totally natural.
If you have thinner hair, check out this helpful article to learn how to completely hide your extensions.
How long does shipping take?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.