Yes, we are pleased to offer a return policy on unopened hair extensions. We find that we have remarkably low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.
We are more than happy to accommodate returns on hair extensions that have NOT been opened, worn or tampered with.
You may return your Luxy Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Luxy Hair Extensions are packaged with a special golden security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
You must contact us first at (email@example.com) within the industry leading thirty (30) day return period. We will then issue you a Return Merchandise Authorization (RMA). All Luxy Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.
We will then provide you with our return address that is closest to you (California, Pennsylvania, or UK) where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded.
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Luxy Hair will not be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a golden security seal.
We will provide a full refund on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.
No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your refund.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
You may contact us by e-mail at firstname.lastname@example.org and we will reply to you within 24 hours.
If you wish to exchange your item(s) please follow our exchange policy here.