Exchange Policy

We are always here to help. 

We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. Good news is that Luxy Hair extensions come with a tester weft in the bottom compartment of the box, which you can take out to determine whether the color is a good match. If it isn't, please e-mail us at to initiate your exchange and we will be more than happy to assist you further.

Here are some FAQ in regards to our exchange policy:


Should you have any other questions, feel free to e-mail us at We're here to help!