All prices on the website include FREE standard shipping worldwide. Your Luxy Clip-in Hair Extensions are shipped from our warehouse located in Chicago, USA.
It takes 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We do NOT process and ship orders the same day. Please allow up to 2 business days for orders to process (If you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a tracking number once your order ships.
USA DELIVERY:
3-5 business days
Ships with USPS First-Class Mail with Delivery Confirmation
Extra-Fee Shipping Options:
When choosing to pay extra for shipping, please understand that it takes 1-2 business days to process the order. We do NOT process and ship orders the same day. Please allow up to 2 business days for orders to process.
*NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times, thus please choose Express Options at your own discretion.
*All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not receive your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Orders are shipped the next business day and address changes cannot be made after 5:00 PM EST on the day of your order. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
INTERNATIONAL DELIVERY:
*International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE:
On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. W
e are not responsible for any delays caused by destination country's customs clearance processes.
Canada: 5-15 business days (1-3 weeks)
Ships with USPS Priority Mail International
International: 10-15 business days (2-3 weeks) *except Slow-to-Ship Countries, please see below if your country is listed
Ships with USPS Priority Mail International
Slow-to-Ship Countries (3-8 weeks)
- Middle East (Especially UAE and Saudi Arabia)
- India
- Pakistan
- Germany
- Netherlands
- Italy
- Brazil
- Russia
*IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.
Important Note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Courier Phone Numbers:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
For International USPS Deliveries call (1-800-222-1811)
FREE SHIPPING worldwide!