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Holiday Shipping Cutoffs

Carriers eComm Shipping Method Processing Time Order By Cut Off Date 12/25/23 [3pm MT] Order By Cut Off Date New Years [3pm MT]
DHL | FedEx Express/Ground [2-4 Business Days] + 1 Day 12/16/2023 12/23/2023
FedEx 2-day + 1 Day 12/20/2023 12/27/2023
FedEx 1-day + 1 Day 12/21/2023 12/28/2023
DHL International Express [2-5 business days] + 1 Day 12/18/2023 12/26/2023
Holiday Distribution Center Closed Dates
Thursday | November 23, 2023
Monday | December 25, 2023

For our FREE U.S shipping (4-8 business days), place your order by December 12th, to receive it by December 25th. Or, consider one of our express shipping options for last minute shopping! 


Free Shipping to Select Countries!

  • All U.S. orders include FREE standard shipping for orders $50+ USD
  • Canadian orders include FREE express shipping (2-5 business days) on orders over $250 USD. 
  • International orders pay a flat-rate $25 USD fee for express shipping (2-5 business days).

Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We encourage U.S. customers to opt-in for package insurance at checkout. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies.

Processing Time

It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folderStandard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address). 

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USA State Sales Taxes

Please note that Luxy Hair charges state sales taxes on orders in the following states:

Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.

These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state. We do ship to Military Mail addresses. 

International Duties and Taxes

Canada

Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery. 

At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package. 

United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe

Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.

Other International

At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped  DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair. 

If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

Delivered but Not Delivered

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.  We encourage U.S. customers to opt-in for package insurance at checkout. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Returns

By placing an order at Luxy Hair, you are responsible for the cost of return shipping back to Luxy Hair. Please refer to our return policy for further information on how to return your packages.

You may return your order for a full refund or exchange it within 60 days of purchase, as long as the main compartment is still sealed. 

*Accessories and Hair Care products are final sale. Last Chance items are exchange or store credit only. 

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¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.

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Virtual Try-On

Virtual Color Match

TRY ON HAIR EXTENSIONS

We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
I consent to the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.
Wanna try before you buy? Experiment with colors, volume, and length without the workout of an actual dressing room.

OR

Prefer to save the big reveal for IRL? We got you!
*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

Oops! The photo didn't work. Let's try again.

TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

We asked the paparazzi for their top tips to the perfect photo.

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

Share a photo of your current hair

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Keep your chin up and face straight ahead.

Do not Picture
VHETO Subject image

Choose Color

Vheto Result 1 image
TITLE
Vheto Result 2 image
TITLE
Vheto Result 3 image
TITLE

Choose Collection

Seamless
Classic
Halo

Choose Volume

Natural-Looking
A Little Extra
Full Blast

Choose Length

12 INCH
16 INCH
20 INCH
24 INCH

Results may vary depending on the quality of photo.

*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
Do not Picture

YOUR COLOR OPTIONS

Still not sure? You can contact our customer service team for hep with your color match. Contact Now
Do not Picture

Your color match is

CHOOSE COLLECTION

Seamless Hair Extensions
SELECT
Classic Hair Extensions
SELECT
Halo® Hair Extensions
SELECT
Clip-In Ponytails
SELECT
Clip-In Buns
SELECT
Preview swatch image

Compare Methods

Do Picture

Test

APPLICATION
LENGTHS
PER PACK
BEST FOR
Seamless Collection VCM

SEAMLESS

APPLICATION
Clip-ins. Made with a thin, silicone band that lays flat against your head
LENGTHS
12", 16" and 20"
PER PACK
10 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders
Classic Collection VCM

CLASSIC

APPLICATION
Clip-ins. Made with a fabric-stitched band that adds extra volume at the root
LENGTHS
16", 20" and 24"
PER PACK
10 pieces
BEST FOR
Medium to thick hair types, suitable for short hair to long hair
Halo Collection VCM

HALOS

APPLICATION
Single weft application, secured with an undectable wire and clips. Also comes with two 2-clips for additional blending
LENGTHS
16" and 20"
PER PACK
3 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders