All prices on the website include FREE standard shipping worldwide. Your Luxy Hair clip-in extensions are shipped from our warehouses located in either Los Angeles or Philadelphia (USA), Hong Kong (China), or Tilburg (Netherlands).
International Orders: On very rare occasions, international shipping to some countries can take 4-8 weeks or even longer for some slow-to-ship countries such as Australia, Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination.
Tracking Your Order
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Courier Phone Numbers
||Get Human Instructions
||Press 0 , then 0, then press 5, then 5, then 2
||Keep saying "Speak to a representative" at each prompt
||Press 0 at each prompt, ignoring messages
||Varies by country
||Click here for customer support
International Taxes and Duties
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Luxy Hair, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here.The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
By placing an order at Luxy Hair, you are responsible for the cost of return shipping back to Luxy Hair. Please refer to our international returns policy here for further information on how to return your packages.
Delivered but Not Delivered
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders to California and Pennsylvania at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state.
European Union Value-Added Taxes (VAT)
Please note that Luxy Hair charges a 21% VAT on all orders shipped to a country within the European Union (EU). These collected taxes are mandated by the Dutch government and Luxy Hair in no way benefits from this and directly pays this amount collected to the government.