Pricing & Currency Conversion
All prices listed on the website are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.
International Transaction Fee
Luxy Hair is a Canadian operated company based in Toronto, Canada, with shipping facilities in the United States. If you are ordering outside of Canada, your credit card company or bank might charge you a fee of $3-$5 that might even display as if it was charged by Luxy Hair. This fee is not charged by Luxy Hair as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by Luxy Hair. Please contact your credit card provider or bank in regards to this charge.
No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though Shopify Payments and PayPal which is a secure form of payment. Used by millions of people daily, Shopify and PayPal are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Luxy Hair does NOT keep credit card information on record.
Shipping and Verification
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.