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Frequently Asked Questions

• What is your return and exchange policy?

  We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. Good news is that all full sets of Luxy Hair extensions come with a tester weft. You can take out this piece to determine if the color is a good match.

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  • Return & Exchange Policy
  • How do I initiate a return or exchange?
• How long does shipping take?

  It will take an additional 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location. For more information, please click below.

• How do I refer a friend to give $10 and get $10 off my order?

  With our rewards program, you can refer a friend so that they receive $10 off their order, and you receive $10 off yours - it's a win-win situation! Review the quick steps below on how to share your referral code, so you can share the joy of long and voluminous hair.

  Step #1 - Navigate to our accounts page. It's the second icon from the left.

  

  Step #2 - Login to your account. If you do not have an account with us, you'll need to create one to have access to our rewards program.

  

  Step #3 - Scroll down to the very bottom of our accounts page until you see the rewards widget. Click on the "Refer friends" tab on the left hand side.

  From here, you're able to share your referral code via multiple different channels - whether it's on Twitter, WhatsApp, Email, Facebook, or a direct link.

  

  Step #4 - Your friend will then be presented with a discount code which should be copied for pasting at checkout.

  

  Step #5 - At checkout, look for the "Gift card or discount code" field over to the right-hand side. Paste the discount code to redeem the $10 discount.

  

  

  Once your friend has completed their purchase, we'll add 1,000 points to your account so you may also redeem $10 off your next order of Luxy Hair extensions.

  Please note: If we find that you are uploading your referral code on web browser plug-ins like Honey or coupon websites, your account will be blocked and we will not award you the points for the orders that used your code.

  Ready to start sharing? Sign up for our rewards program now.

• Can I curl and straighten my hair extensions?

  Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

  Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

• How long do Luxy Hair extensions last?

  The lifespan of Luxy Hair extensions is determined by how well they are taken care of, what products are used on them, and how often they are worn. Usually, the lifespan of Luxy Hair extensions is 3-6 months up to a year or longer, depending on the general care they receive.

  In order to keep your extensions in the best shape possible, we recommend watching the below video we have created about Care and Tips for your Luxy Hair extensions.