How do I change or cancel my order?
Updated
by
Aleksandra
Once an order is placed, our warehouse team is on it immediately. Because of how speedy our processing times are, we are not able to accommodate any product adjustments or cancel an order after it is placed. Please carefully review all the details at checkout prior to completing your order.
Change Shipping Address
If you input an address that does not exist or is missing an apartment number, please email us at info@luxyhair.com right away with the changes. If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at info@luxyhair.com and we'll set you up with a new order.
If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are miss-delivered or lost due to an incorrect address provided to us.
Change Product
If you place an order but realize you meant to order another product, here are some next steps you may take
- You may place a new order for the set you intended to purchase. Once your original order arrives, you may return it back for a full refund via our returns centre. It's quick and easy to do!
- You may wait for your original order to arrive. Once you receive your package, you may initiate an exchange for the set you intended to purchase. We offer free return shipping labels for all US exchanges!
Cancel Order
If you place an order but decide you no longer want it, please return your order via our returns centre upon receiving it. We'll be happy to issue you a full refund back once it's received at our warehouse. Please simply refuse the package upon delivery and request to have it returned to the sender. This means the carrier will ship it back to us at no cost to you. If you are not home at the time of delivery to refuse the package, please bring the unopened package back to your local post office and request to have it returned to the sender that way. Once your package has arrived back to our warehouse, we'll go ahead and process your refund.
