Name *

Email *

Order Number *

Product(s) Affected *

Upload a photo of the barcodes located on the back of your Luxy box, if available

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Upload a photo of all the wefts laid out on a flat surface where we can see them clearly from top to bottom, with the clips facing upwards. *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Describe the concerns *

Upload photos/videos of the concerns described*

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Total number of weeks the hair has been worn *

How many times has the hair been washed? *

What specific shampoo and/or conditioner were used on the hair?

Have you done any masks or deep conditioning treatments on the hair? If so, what product was used and how long did you leave it on for?

Have any heat tools been used on the set? *

If yes, what temperature was your heat tool at?

Have the hair extensions been colored or toned? *

Have the hair extensions been exposed to any of the following?

Add any additional information here that you’d like to share

Add any additional uploads here that you’d like to share

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!