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Exchange Policy

1. Do You Have an Exchange Policy?
2. May I Exchange My Order?
3. Why are Luxy Hair Extensions Non-Exchangeable if opened?
4. How Can I exchange my hair extensions to the right color?
5. Do I have to pay for the shipping of my exchange?
6. When will I receive my exchange?
7. What is the exchange period?
8. May I Exchange Luxy Hair Extensions without contacting you or getting an RMA?
9. How may I contact you?

1. Do You Have an Exchange Policy?

   We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we’d be more than glad to exchange your unopened Luxy Hair Extension set to the right color. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

2. May I Exchange My Order?

   We are more than happy to accommodate exchanges on hair extensions that have NOT been opened, worn or tampered with.

   You may exchange your Luxy Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Luxy Hair Extensions are packaged with a special golden security seal which identifies if the extensions have been taken out of the cardboard backing that they are attached to.

3. Why are Luxy Hair Extensions Non-Exchangeable if opened?

   Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients.

   We are not alone; other hair extensions suppliers also do not allow returns on opened items for the same reasons.

4. How Can I exchange my hair extensions to the right color?

   You must contact us first at (info@luxyhair.com) within the industry leading thirty (30) Day Exchange Period. We will then issue you a Return Merchandise Authorization (RMA). All Luxy Hair Extensions must be shipped back unopened in its original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.

   We will then provide you with our return address which is in Chicago, Illinois, where the exchange item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

5. Do I have to pay for the shipping of my exchange?

   You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as we won’t be responsible for lost returns.

   Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned back to you.

6. When will I receive my exchange?

   We will send you the different color hair extensions after we have received and inspected that the returned hair extensions were not opened and taken out of its cardboard backing which is protected by a golden security seal.

7. What is the exchange period?

   We will provide an exchange on unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

8. May I Exchange Luxy Hair Extensions without contacting you or getting an RMA?

   No. You must contact us prior to sending your exchange as our return address is different than where we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.

   Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

9. How may I contact you?

   You may contact us by e-mail at info@luxyhair.com and we will reply to you within 24 hours.